Each Ateliers Auguste piece is handcrafted in Italy by skilled artisans known for their precision and dedication to quality.

Because we believe in the durability of our creations, all our bags and accessories come with a one-year warranty covering any manufacturing defect. During this period, we will take care of any necessary repairs, or replace the item if a repair is not possible.

This warranty does not cover:

• the natural ageing of leather or metal parts,
• damage resulting from improper or accidental use.

After the first year

Even after your warranty has expired, we remain at your service. A contribution to repair costs (usually between €30 and €75) may be requested depending on the work required.

Shipping costs for sending your item are the responsibility of the customer.
Repairs requiring a return to our Italian workshop usually take around 4 weeks.

How to request a repair ?

For any repair request, please contact us at hello@ateliers-auguste.fr, including photos of your item and a short description of the issue. We will get back to you with a diagnosis and the next steps.

For our Paris-based customers, we can also recommend a local artisan partner near our boutique.